Advanced Telehealth Coordinator Certificate
Telehealth initiatives hold exciting potential to address healthcare access issues in Delaware and beyond, whether from shortfalls in critical healthcare specialties, or in under-served geographic locations. Telehealth also provides innovative ways to meet the demands of an aging population, reduce inappropriate use of emergency departments, prevent hospital readmissions, bring care to the most appropriate setting and more.
UD’s Advanced Telehealth Coordinator Certificate program highlights the benefits and opportunities of telehealth implementations like:
- Patient videoconference visits with medical practitioners
- Virtual mental health and counseling appointments
- Virtual access to specialists in rural and high-need areas
- Remote patient monitoring programs
- Personalized follow-up programs for patient treatment regimens
- mHealth (mobile health), eICU (electronic intensive care unit) and more
This certificate program provides the foundations of telehealth for participants interested in utilizing telehealth for the delivery of healthcare, including technology evaluation, business and operational considerations, regulations, ethics, privacy and more.
The Advanced Telehealth Coordinator Certificate program is offered in a flexible online format with some scheduled requirements and assignments.
I liked how the course added a lot of business elements into the lecture and reading material. I feel that I have a good grasp of knowing what it takes to create and implement a telehealth program.
COURSE OUTLINE
The Advanced Telehealth Coordinator course begins by providing participants with the foundation needed to understand the benefits and uses of telehealth as well as the role of the telehealth coordinator. As the curriculum advances, participants dive deeper into the knowledge and skills necessary to support the use of telehealth applications within a health care organization. The course culminates in the exploration of telehealth project and program management.
This 15-week course provides a comprehensive program of instruction, exploration, discussion and practice. While examining the practical, technical and business aspects of telehealth, participants will also explore the creative aspects of utilizing technology to deliver health care in order to prepare for the continued growth of telehealth.
Course sessions include:
- Introduction to Telehealth
- eICU and Telehealth Resources
- Funding and Reimbursement
- Policies that Impact Telehealth (Parts 1 and 2)
- Telemental Health and Ethics
- Quality, Outcomes and Data Collection
- Telehealth in the Home and Remote Patient Monitoring
- Starting a Chronic Diseases Telehealth Clinic and Unique Applications
- Operational Considerations (Parts 1 and 2)
- More Successful Uses of Telehealth; Telehealth Program Planning
- Introduction to Telehealth Program Management (Parts 1 and 2)
- The Advanced Telehealth Coordinator: Tying It All Together
WHO SHOULD ENROLL
Clinicians, administrators, managers, health care IT and other professionals from a wide variety of health care disciplines including:
Physicians
Physician assistants
Nurse practitioners
Dentists
Pharmacists
Nurses
Psychologists
Counselors
Social workers
Physical therapists
Occupational therapists
Speech therapists
Respiratory therapists
Optometrists
Dietitians/Nutritionists
HOW IT WORKS
COURSE LENGTH
15 WEEKS
DURATION
45 HOURS
CLASS SIZE
UNLIMITED
EFFORT
45 HOURS
FORMAT
100% ONLINE
MODEL
SELF-GUIDED
COURSE TAKE-AWAYS
✓ Identify available telehealth technologies and appropriate uses for them
✓ Explain the benefits of and barriers to implementing telehealth
✓ Understand the business and financial aspects of telehealth
✓ Analyze key legislative, regulatory and organizational policies that impact the use of telehealth
✓ Identify data elements to collect to support quality improvement/quality assurance
✓ Identify the roles and responsibilities of the telehealth coordinator
✓ Explain the benefits of and barriers to implementing telehealth
✓ Understand the business and financial aspects of telehealth
✓ Analyze key legislative, regulatory and organizational policies that impact the use of telehealth
✓ Identify data elements to collect to support quality improvement/quality assurance
✓ Identify the roles and responsibilities of the telehealth coordinator
✓ Communicate telehealth concepts to org. members and to patients
✓ Identify elements of a successful telehealth encounter
✓ Develop efficient clinical telehealth workflows
✓ Identify strategies that support effective telehealth program development
✓ Draft organizational protocols to support telehealth
✓ Identify strategies for measuring and communicating program successes and lessons learned
✓ Consider language, culture and disability in using telehealth technologies
✓ Identify elements of a successful telehealth encounter
✓ Develop efficient clinical telehealth workflows
✓ Identify strategies that support effective telehealth program development
✓ Draft organizational protocols to support telehealth
✓ Identify strategies for measuring and communicating program successes and lessons learned
✓ Consider language, culture and disability in using telehealth technologies
WHAT YOU’LL EARN
✓ Certificate of Completion from University of Delaware
✓ Course Credit: 4.5 CEU
FACULTY
Carolyn Morris
Director of Telehealth Planning and Development – Delaware Health and Social Services
Co-chair – Delaware Telehealth Coalition
Prior to her current role with DHSS, Ms. Morris served as a planner with the Division of Services for Aging and Adults with Physical Disabilities, spending a large portion of her time developing and coordinating the activities of the Delaware Telehealth Coalition and managing DHSS telehealth projects. She holds a master’s degree in health services administration and a bachelor of science in database administration, both from Strayer University, and earned her certificate as a Telehealth Program Manager from the University of Alaska Southeast (UAS) and the Alaska Federal Health Care Access Network (APHCAN). She also represents Delaware on the Mid-Atlantic Telehealth Resource Center’s Advisory Board.
